Frequently asked questions about Inceptiva.

You can build agents that answer questions, consult company knowledge, use tools, and participate in customer service, sales, operations, and support processes. You can also coordinate specialists through agent teams and automate structured processes with workflows.

No. Studio provides a visual interface for configuring, testing, and publishing agents. Technical teams can also use the public API and official SDKs to build more advanced integrations.

An agent handles an objective using its own instructions and resources. An agent team coordinates several specialists to produce a single response. A workflow runs a structured sequence of steps, conditions, tools, and approvals.

You can connect an agent to knowledge bases containing documentation and information from your organization. When responding, the agent consults only the sources and resources it is authorized to use.

You can add documents and other compatible sources from Studio. Available options and limits may vary depending on the source and your current plan.

Yes. Tools allow an agent to consult APIs or perform actions in authorized systems. Credentials and permissions are configured separately so you can control what each agent is allowed to do.

Yes. Studio lets you test agents with realistic questions, review their responses, and refine their instructions, knowledge, and tools before making them available to users.

Agents can be made available through supported channels, including the web widget and integrations built with the API or SDKs. Available options depend on the agent and product configuration.

Yes. The web widget lets you embed an agent chat using a publication script generated by Studio. You can configure its appearance and behavior before publishing it.

Yes. Inceptiva provides a public API and official SDKs for integrating agents into applications, services, and internal processes.

Official SDKs are currently available for TypeScript, Python, and .NET. They provide types, error handling, conversation continuity, and access to supported API capabilities.

Yes. The API and SDKs support progressive responses through streaming. This reduces perceived waiting time and creates a smoother conversational experience.

Inceptiva applies access controls and keeps credentials separate from the agent’s visible configuration. Organizations should grant only the permissions required and regularly review authorized users, tools, and sources.

Yes. Organizations can invite members and assign roles according to their responsibilities. This helps separate administration, agent creation, and other operational tasks.

Yes. Administration areas provide access to available usage and organization activity information. Visibility depends on the member’s role and the subscribed plan.

Visit the pricing page to review current plans, conditions, and available ways to get started. From Studio, you can create your workspace and see which capabilities are included in your plan.

Usage, subscription, and billing information are managed from the relevant account areas. Some operations require owner or administrator permissions.

You can browse the Help Center or create a request through the support form. When you sign in, the team can identify your organization and follow up on the case more effectively.

The status page reports service availability and communicated incidents. We recommend checking it first if you experience a general access or service problem.