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Calendars

Google Calendar

Connect a Google calendar so agents can check busy periods, find the next available slot and create events.

CAPABILITIES

What your agent can do with Google Calendar

Check availability

Lets the agent check availability within the authorized configuration.

Read

Find the next available slot

Lets the agent find the next available slot within the authorized configuration.

Read

Create events and add an attendee

Lets the agent create events and add an attendee within the authorized configuration.

Write

See how an agent works with Google Calendar

A practical example of how your agent can help in everyday work.

Find the next 30-minute slot with Marta to review the sales proposal.

10:14

I found availability on Thursday at 11:30. The sales follow-up is ready for your confirmation.

10:15

Proposal follow-up

Thu 11:30 – 12:00

Client: Marta · Acme

Pending confirmation

Related tools

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Microsoft Outlook CalendarioAvailability and bookings in Microsoft 365.GmailSend email from a connected account.Microsoft Outlook EmailSend email from connected Outlook.

The essentials, before connecting

Review the key details for using Google Calendar with your agents.

How is Google Calendar connected?

OAuth connection with a Google account and selection of the authorized calendar.

What can an agent do with Google Calendar?

Check availability · Find the next available slot · Create events and add an attendee

What controls apply?

Bookings require all mandatory details · Appointments are confirmed only after a successful provider response