Search and retrieve issues
Lets the agent search and retrieve issues within the authorized configuration.
All tools
CRM & operations
Jira
Query issues and selectively enable creation, updates, assignment, comments, links and transitions.
CAPABILITIESWrite Write Write
What your agent can do with Jira
Read
Create or update tickets
Lets the agent create or update tickets within the authorized configuration.
Add comments
Lets the agent add comments within the authorized configuration.
Assign, link and transition issues
Lets the agent assign, link and transition issues within the authorized configuration.
See how an agent works with Jira
A practical example of how your agent can help in everyday work.
Find technical blockers for the Acme opportunity before the sales demo.
10:14
I found one priority issue affecting the demo and prepared its reassignment.
10:15SALES-248 · Demo blocker
Opportunity: Acme
New status: In progress
The essentials, before connecting
Review the key details for using Jira with your agents.
How is Jira connected?
OAuth connection with Atlassian and selection of the Jira site.
What can an agent do with Jira?
Search and retrieve issues · Create or update tickets · Add comments · Assign, link and transition issues
What controls apply?
Each write capability is enabled separately · Writes require a clear request or confirmation · Issue deletion is not supported